Shipping & Returns

Free International Shipping on Orders Above $50!

When will my order be shipped?

All orders have an average processing time of 3-7 days regardless of shipping method selected.We promise to make every effort to ship orders out as quickly as possible.
We make no guarantees and will accept no liability nor honor any claim toward ruminative action stemming from a longer than average time-to-ship(the time period between the order placement and the handling of the product over to the carrier for transport).

Where do you ship to?

We ship worldwide! If your country is not listed in the registration or checkout process, we may not ship to your country due to regulations.You can always contact us to ask.

Estimated Transit Times

Our regular shipping methods are: Registered Air Mail, Dedicated Line, e-Packet and Expedited Shipping.
Registered Air Mail:
Destinations: worldwide
Delivery Time: normally 10- 25 business days
Tracking site: https://www.17track.net/en
Dedicated Line:
Destinations: Germany, United Kingdom, France, Italy, Spain, Portugal
Delivery Time: normally 9 - 20 business days
Tracking site: https://www.17track.net/en
e-Packet:
Destinations: United States, Russia, Australia, France, UK, Germany, Canada
Delivery Time: normally 8 - 20 business days
Tracking site: https://www.17track.net/en
Expedited Shipping:
EMS/DHL
Destinations: worldwide
Delivery Time: normally 7 - 15 business days(EMS)/3 - 7 business days(DHL)
Tracking site: http://www.dhl.com/en.html | http://www.ems.com.cn | https://www.17track.net/en

Shipping Rate

The fees vary according to the weight of products, the destination, the shipping method and warehouses and other considerations. Detailed price will be calculated during checkout.

NOTE To International Clients

Please make sure you are fully aware of your country's laws regarding e-cigarette importation before making a purchase. Focal Ecig are not responsible for packages caught or held at customs, or any import duties and taxes that may be incurred when importing your vape mail. Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items.
Shipping Restriction: Due to exclusive distributor of SMOK, we do not send SMOK products to customers in Australia, Paraguay, Poland,Russia, Denmark, Netherlands, Czech, Slovakia and Ukraine.

Order Tracking

Tracking information will be sent to the provided email address once an order is shipped out. You will also be able to check on your order status when you log into your account.
Orders are typically sent the same day a tracking number is generated. Don't panic if you don't see the tracking information update, some carriers do not update tracking for up to 48 hours after pickup.

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